Locations

Where We Are

TBPHPSHOP is an online 3C electronics and digital accessories store. We prepare and dispatch orders through our fulfilment partners and provide customer support through the Contact Us page. We do not currently operate a public walk-in store or showroom.

Why We Are Online Only

An online store lets us keep product information, sizing guidance, and customer support in one place while serving families in different locations. It also means we can prepare and pack each order carefully rather than rushing customers through a physical store.

Online Support

The fastest way to reach us is through the Contact Us form on our website. Our support team is available Monday to Friday, 09:00 to 18:00 GMT. Messages sent on weekends or public holidays are usually answered on the next working day.

What We Can Help With

• Sizing questions before you place an order.
• Product availability and order status.
• Delivery, tracking, or address changes.
• Returns, exchanges, and product quality questions.
• Affiliate, collaboration, or wholesale inquiries.

Which Locations Do We Serve?

We serve the shipping destinations that are available during checkout. Because delivery options can change, please enter your delivery address in the cart or checkout to see whether we can ship to you and which methods are available.

Do You Have A Physical Store?

No, we do not have a public showroom or physical store. Please do not visit an address without receiving a confirmed appointment or instruction from our team. This helps us keep customer support and returns organized.

How To Send A Return

Please contact our support team before sending anything back. We will confirm whether the item is eligible for return and provide the correct return instructions. Sending a package without contacting us first can delay the return process.

Contact Details

Store name: TBPHPSHOP

Email: support@tbphpshop.com

Support hours: Mon-Fri 09:00 – 18:00 GMT

Contact form: https://tbphpshop.com/contact-us/