Delivery

Delivery Information

This page explains how orders are prepared, shipped, and tracked at TBPHPSHOP. Delivery times begin after your order has been handed to the carrier, not when the order is placed.

What Happens After I Place An Order?

• Order confirmation: you receive an email confirming the items and delivery details you entered at checkout.
• Order preparation: our team checks stock, packs the items, and prepares the parcel for dispatch.
• Dispatch: the package is handed to the carrier and a shipping confirmation is sent to your email.
• Delivery: the carrier delivers the package to the address you provided. Delivery speed depends on the service selected at checkout.

Processing Time

Most orders are processed within 1 to 3 business days. Business days are Monday to Friday, excluding public holidays. During busy periods such as seasonal sales, processing may take a little longer. We try to keep processing time short, but we prefer to delay a small number of orders than to send incorrect or poorly packed items.

Shipping Methods And Cost

Standard Shipping: 5 to 8 business days after dispatch, USD 6.99. Express Shipping: 2 to 4 business days after dispatch, USD 14.99. Standard Shipping is free on orders over USD 80 unless a remote-area surcharge is shown at checkout. Final delivery options, costs, and estimates are confirmed at checkout.

International Shipping

We aim to ship to the destinations available during checkout. International parcels may be delayed by customs, weather, local holidays, or carrier capacity. Any customs duties, import taxes, or local handling fees are normally the responsibility of the recipient. Please check your local import rules before ordering.

Tracking Your Order

A tracking number and link are sent by email once your order has been dispatched. Tracking may not update immediately after dispatch, and international shipments often have longer gaps between scans. If your tracking has not updated for several days, wait a little longer first. If the estimated delivery window has passed, contact us with your order number and we will investigate with the carrier.

Delivery Address

Please make sure the delivery address is complete, including the correct recipient name, postal code, phone number, and any building or apartment details. If you notice an address mistake after checkout, contact us right away. If a parcel is returned because of an incomplete or incorrect address, redelivery or reshipping costs may apply.

Multiple Items In One Order

Items from one order are usually packed together. In some cases, especially if an item is dispatched from a different preparation area, you may receive more than one package. If you placed several orders separately, they may also arrive at different times.

Missing, Delayed, Or Damaged Parcel

If your parcel has not arrived within the estimated delivery time, contact us with your order number and the delivery address used. If the parcel arrives damaged, please keep the box, take photos, and contact us before throwing anything away. This helps us work with the carrier and find the fastest resolution.

Still Have Delivery Questions?

Contact us through the Contact Us page. Include your order number when your question is about a specific order, and we will reply as soon as we can during our support hours.