Returns & Exchanges

Returns & Exchanges

We want you to feel confident in your purchase. This policy explains when you can return or exchange an item and how the process works. If you have any questions, contact us through the Contact Us page before sending anything back.

Return Window

You may request a return or exchange within 14 days of the delivery date. To be eligible, the item must be unworn, unwashed, undamaged, and still have its original tags and packaging where possible.

Items That Cannot Be Returned

For hygiene reasons, we cannot accept returns for underwear, socks, or other items that come into direct contact with skin unless they are unopened, unused, and still sealed in their original packaging. Gift cards, final-sale items clearly marked at checkout, and items that show signs of wear or washing are not returnable.

Change Of Mind Returns

If you change your mind about an item, contact us first. We will confirm whether the item is eligible and explain how to return it. The return shipping cost for a change of mind return is normally the responsibility of the customer, unless we have agreed otherwise in writing.

Incorrect, Damaged, Or Faulty Items

If you receive an incorrect item, a damaged item, or an item with a production fault, contact us as soon as possible with your order number, photos, and a short description. We will confirm the issue and arrange a replacement or refund. Please keep the original packaging until the issue is resolved.

How To Start A Return

• Contact us through the Contact Us page with your order number.
• Tell us which item you want to return or exchange and the reason.
• Wait for our confirmation and return instructions before shipping the item back.
• Pack the item securely with tags, accessories, and any original packaging you still have.
• Use the return address and shipping method we provide for your request.

Condition Of Returned Items

Returned items must be in the same condition they were sent in. They should not have strong odors, stains, pet hair, washing damage, or missing parts. If a returned item cannot be resold because of these issues, the return may be declined or a partial refund may be offered after we inspect it.

Exchanges

If you would like a different size or color, tell us in your first message. We will check availability and arrange the exchange when possible. If the preferred item is out of stock, we can offer a refund instead or help you choose a similar style.

Refunds

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return Shipping Address

Please do not send a return to an address from an old order or to an address you find online. Contact us first and use the return address we provide. Sending a package without our confirmation can delay processing or make the package impossible to identify.