Shipping Policy

Shipping Policy

This policy explains how orders placed at tbphpshop.com are processed, dispatched, and delivered. By placing an order, you agree to the shipping details shown at checkout and to the terms on this page.

Order Processing

Orders are normally processed within 1 to 3 business days after payment confirmation. Business days are Monday to Friday, excluding public holidays. Processing time may be longer during promotions, new collection launches, or other busy periods.

Order Confirmation

After you complete checkout, we send an order confirmation by email. This email confirms the items ordered, the delivery address, and the shipping method selected. If you do not receive this email, please check your spam folder and contact us if you need help.

Dispatch And Delivery Time

Orders are dispatched after processing and quality checks are completed. Delivery time starts when the package is handed to the carrier, not when the order is placed. The estimated delivery range is shown at checkout and depends on your shipping destination and selected method.

• Standard Shipping: 5 to 8 business days after dispatch.
• Express Shipping: 2 to 4 business days after dispatch.
• Remote areas: rural, island, and less accessible regions may take longer than standard delivery estimates.

Shipping Carriers And Methods

We mainly use 4PX as our logistics partner. Orders are generally shipped by air freight for international delivery and by land transport for regional or domestic routes. The available shipping method and estimated delivery time are shown at checkout.

Shipping Cost

Standard Shipping is USD 6.99. Express Shipping is USD 14.99. Standard Shipping is free on orders over USD 80, unless a remote-area surcharge or oversized-item fee is shown at checkout. Final costs are confirmed at checkout based on the destination, package weight and dimensions, and delivery service chosen. We do not add hidden handling fees after checkout unless your order needs to be split or an address correction is required, in which case we contact you first.

Tracking

We provide a tracking number and tracking link by email once the shipment is collected by the carrier. Tracking information may take time to appear. International parcels can also show no updates for several days while moving between sorting centers or waiting for customs.

Delivery Address

The delivery address you enter at checkout is the address we use. Please make sure it is complete and correct. If a parcel is returned to us because the address was wrong, incomplete, or the recipient was unavailable, we will contact you and a redelivery or reshipping cost may apply.

Customs And Local Taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are usually the responsibility of the recipient and are not included in the price paid on our website unless stated at checkout. Please check your local regulations before ordering if you are unsure.

Delivery Delays

Delivery times may be affected by epidemic or infectious disease control measures, customs clearance, severe weather, carrier capacity, local holidays, or other events outside our control. We will keep you informed whenever a delay is known.

Delayed Or Missing Orders

If your package has not arrived within the estimated delivery window, contact us with your order number. We will check the tracking, contact the carrier, and arrange the best resolution. Claims are easier to handle when we still have the order details and delivery information.

Damaged Or Incorrect Delivery

If your package arrives damaged, please keep the outer box and take photos of both the box and the item. If the delivery contains the wrong item or is missing an item, contact us as soon as possible with your order number. We will confirm the situation and arrange a replacement, return, or refund according to our Returns & Exchanges Policy.