FAQ

Frequently Asked Questions

These answers cover ordering, sizing, delivery, returns, and product care. If your question is not listed here or your order needs personal help, please use the Contact Us page. Our support team is available Monday to Friday, 09:00 to 18:00 GMT.

Before You Order

How do I choose the right size?

Each product page includes the supported devices and connector details. To find the right match, check your device charging port and compare it with the product specifications. A USB-C cable works with USB-C devices, while Lightning and Micro USB cables suit their matching ports. If you are unsure about compatibility, we recommend checking the product details or contacting us before ordering.

What materials do you use?

We focus on durable, safety-tested materials and connectors that are practical for everyday charging and travel. The main material and care instructions are shown in the product description and on the care label. Because every product is different, please check the individual product details rather than assuming the same cable or adapter works for every device.

Will the colors look exactly like the photos?

We work hard to keep product photos clear and true to the item. Colors can still look slightly different because of screen settings, lighting, and photography. If an item looks different from the photos in a way that affects how it should be used, contact us before returning it and we will help.

Orders And Payment

How do I place an order?

Choose the size or quantity you need, add the item to your cart, and go to checkout. Review your delivery details and payment information before confirming the order. After a successful order, you will receive a confirmation by email with a summary of the items you purchased.

Is payment secure?

Checkout is processed through the secure payment options shown at checkout. We do not ask for payment details outside the checkout process. If you receive an unexpected request for your card details by email or message, do not share them and contact us through the Contact Us page.

Can I change or cancel my order?

If you need to change an address or item after placing an order, contact us as soon as possible with your order number. We can usually make changes while the order is still being prepared. Once the package has been handed to the carrier, we may not be able to cancel it, but we can still help with delivery or returns after it arrives.

Delivery

How long will my order take to arrive?

Most orders are prepared within 1 to 3 business days. The total time also depends on the delivery method and destination shown at checkout. You will receive tracking details by email once your package has been dispatched.

How can I track my order?

The tracking link is included in the shipping email we send after your order leaves our facility. If the tracking information has not changed for several days, please wait a little longer because international parcels may not update at every stop. If the parcel does not move after the estimated delivery window, contact us with your order number.

What happens if I gave the wrong delivery address?

Please double-check your address before completing checkout. If you notice an error after ordering, contact us immediately. If the package is returned to us because the address was incorrect or incomplete, a redelivery or reshipping cost may apply.

Returns

Can I return an item?

Unworn, unwashed, undamaged items with original tags can usually be returned within 14 days of delivery. For hygiene reasons, certain items such as underwear and socks must be unopened and unused. Contact us first so we can confirm the return and provide the correct instructions.

How long do refunds take?

Once we receive and inspect the returned item, an approved refund is sent back to the original payment method. Depending on your bank or payment provider, it can take several business days for the refund to appear in your account.

What should I do if the item is wrong or damaged?

Contact us as soon as possible with your order number, photos of the item, and the package label if you have it. We will check the situation and arrange a replacement, exchange, or refund.

Product Care

How should I store and maintain my charging accessories?

Follow the care label on each item. For most everyday styles, washing before first wear is a good idea. Printed or delicate pieces should usually be turned inside out and washed on a gentle cycle. Air drying or low heat helps preserve color, shape, and softness. Store clean, dry accessories away from moisture, heat, and sharp objects to keep cables and connectors in good condition.

How do I keep my accessories looking new?

Avoid sharp bends, excessive heat, and leaving cables tightly coiled or under heavy objects. Unplug by the connector rather than pulling the cable, and keep ports free of dust and moisture. If a cable or connector is damaged, stop using it and replace it to avoid damaging your device.

Still Need Help?

Please include your order number and a short description of your question when you contact us. This helps us find the correct order and reply more quickly.

Contact page: https://tbphpshop.com/contact-us/